How to track your order? —— Stockxkicks query guide
1. How to get the payment result feedback after the order is submitted for payment?
To create an order on stockxkicks and submit it to payment, you need to wait for the bank's review and feedback of the payment result. Usually, the order of the day will be reviewed and the result will be returned within 24 hours. Most orders only need a few hours to know.
Payment failure - the feedback page will directly display the specific reason for the failure. You can check the blog of the solution to the payment failure to inquire about the corresponding problem.
After the payment is successful - the customer service will contact you within 24 hours, and you can also check the order status at the bottom of the homepage of the website: Order Tracking button.
🔺How does the Order Tracking page work?
Both Order Tracking and My Orders at the bottom of the page can be clicked to enter the query
My Orders Tracking is available for customers who have created an account on the website and paid for their order when the account is logged in.
Order Tracking is available for customers who have not created an account on the website to order.
Please note that there should be no extra spaces before and after entering the email address and order number
After querying, please pay attention to the public notes on the page, which is the reminder information of customer service notes.
🔺How to check your package status through multiple channels after delivery？
Two key information when customer service updates logistics information: Transitnumber and Logistics provider. Transitnumber represents the logistics number, and Logistics provider represents the logistics express used by the package. You can use the tracking link updated by customer service to check on 17Tracking.com.
If you do not understand the language of the page, you can click any of the two red marks to change the language.
At the same time, you can click on the red arrow to enter the corresponding logistics express official website for query. For example your package is shipped by USPS. You can check on 17Track.com and USPS official website. and so on.
The page progress bar can also be used as a judgment of the progress of the package transportation.
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