Stockxkicks Order shipping process (full version)
Dear stockxkicks customers, thank you for your support and trust in choosing our website. Because it is an international package, in order to avoid failure to receive the correct package due to choosing the wrong size or filling in the wrong contact information, the process settings of the stockxkicks website are as follows:
1. First, within 24 hours of successful order:
During working days from Monday to Friday, within 24 hours after the successful payment of all orders, the customer service will retrieve the WhatsApp number through the mobile phone number filled in the order. If the retrieval is successful, the order information will be sent through WhatsApp to check with the customer. The content is as follows:
The customer service will send complete order information and a guide: Hello, friend, I am the customer service of stockxkicks website. We have received your order. Please check the order information is correct. This is very important for our delivery work, because it is an international package. trouble, so please double check and reply to me, thank you for your order support.
Customers need to respond: check the information, if the information is correct, reply correctly or confirm; if there is an error in the information, or want to modify the size, shoe style, etc., leave a message with the correct information that needs to be modified, and then wait for the reply from the customer service. Modifications can be made before shipping without worry.
After receiving the reply, the customer service will send the flowchart and inform you to keep in touch, and start the post-delivery process synchronously, and the order will enter the warehouse.
If the mobile number cannot retrieve a valid WhatsApp number, we send a message verification email to the email address filled in the order. The format of the email name is usually: Friend, please check and reply if the order XXX information is correct.
We can start the delivery process only after the customer replies. If we do not reply in time, we will not be able to deliver the goods in time. So please don't ignore our information after ordering successfully. Don't lose touch either.
2. After completing the information confirmation, wait for the QC confirmation.
Confirm that we have established contact with customers through a certain channel (WhatsApp or email or other)
Then the customer service needs to wait for the warehouse to complete the QC photos and update them to you synchronously. If it is in stock, it will usually be completed within 1-3 days. If it is a style that needs to be replenished or needs to be transferred from other factories, it may take 3-7 days. Just waiting for an update from customer service. The name of the QC email is usually: Please check and confirm the order XXX QC Photo. Customers contacted by WhatsApp will directly send photos and leave a message: Friend, the QC photos of the shoes have been updated, please check, if you think there is no problem, we will arrange the delivery, waiting for your reply.
Please reply in time after viewing. If you think the QC photo is okay, you can ship it. The reply is correct or confirmed. If you are not satisfied, you can describe the problem in detail, and then the customer service will notify the warehouse to replace the shoes and retake the QC.
3. After the QC confirmation is completed, the order will be registered and shipped.
On the day of confirming QC, the customer service will register the delivery order, and we will send the package to a professional logistics company for packaging and flight arrangement. Then it is expected to update the logistics information (including tracking number and link) in about two days.
Hello friend,
Transitnumber：XXXXX
Logistics provider：FedEx/USPS/DHL/CANADA POST/EMS/ARAMAX/ect...
（The tracking number is initially generated, and the tracking work starts normally within 3-5 days）
You can use the following website to check:
https://t.17track.net/en#nums=XXXXX
Feel free to contact me with any questions.
https://www.stockxkicks.com/Frequently-Asked-Shipping-Questions
🔺Common logistics problems:
Transportation time: about 1 week to 2.5 weeks, 3 weeks in very few remote areas.
Tracking page update: The tracking page is not synchronized with the actual shipping status in real time. It starts to update after the package arrives in the destination country, and it is normal to start updating at the end of the second week.
If the page has not been updated for more than 16 days, you can leave a message to the customer service, and the customer service will help you verify it.
The international transportation journey is complicated, thank you very much for your patience, be sure to keep in touch, and leave a message at any time for any questions. If there is a problem with the package being lost or stolen, we also have a special solution process, which can give feedback in time and do not complain at will. Thank you very much support and understanding.
4、The above is the complete order delivery process. The information check and QC confirmation require the customer's confirmation reply. When the logistics information is updated, it means that the package has been delivered. You only need to wait patiently for the package to arrive at the destination. After receiving the package, you can contact customer service for comments and feedback .
Note: If you are not a customer from an English-speaking country, you can tell the customer service that you need to communicate in other languages when checking the information. We will have a better conversation with you through Google Translate.
The above process shows and explains that the most important thing is that customers must keep in touch and reply in time, so that the whole process can be promoted smoothly. No matter what problem occurs, we will help you solve it and actively communicate with you. Since you choose us, I hope you can give us a chance and enough trust, we will surely deliver your order package safely and successfully.
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